Insights
Closer looks
A document checklist is useful when it helps locate genuine records before an application. It should not encourage a change to facts merely to fit an imagined approval rule.
A proposed hardship plan is not an approved contract change
A discussion can identify possible support while leaving approval and conditions unresolved.
The consequences of arrears need the actual agreement
A missed instalment can interact with charges, interest, reporting and other provisions differently across products.
Why a payment problem and an accounting dispute should be separated
One borrower may be unable to pay the stated balance, while another believes the balance is wrong.